Buzz West Members Entrance Join Now Meet the Models

Member Support


Most Frequently Asked Questions

 

 

I lost my username and/or password what do I do?

What are my payment options for membership?

Are your site transactions secure?

-

I just purchased my membership and I can't access the site, why?

-

I cancelled my membership and I still got charged for it, why?

-

What do I have access to with my paid membership?

-

How do I cancel my membership?

- What is Windows Media?
- When I try to play a video I get a “Secure Storage Protection” error message, what do I do?

-

What are your movie formats?

- Can I use WebTV or Linux?
- I am an AOL user, and I can’t get the site to work properly, what should I do?
- ATTN: MAC USERS
- What is DRM?
- I sent an email for help and did not get a response. HELP!
- Other Support

 

 

 

I lost my username and/or password, what do I do?

If you lost your login information, you may use the PASSWORD RETRIEVAL FORM. You will be asked to enter the 2 of the following 3 items.
1) The email address that you signed up with.
2) Your credit card number that you signed up with.
3) Your subscription ID.
24/7 customer service is also available for this information through our 3 rd party Billing Company CCBill. 1-888-596-9279 Email: consumersupport@ccbill.com


What are my payment options for Membership?

We offer convenient secure online payment using CCBill as our 3rd party processing company. Please check out the JOIN PAGE for details.


Are your site transactions secure?

YES! Our website utilizes Secure Socket Layer (SSL), the Internet encryption Standard for safe online transaction processing.


I just purchased my membership and I can’t access the site, why?

Please make sure you did not mistype your login information. The site is cAsE sensitive, so be sure that your CAPS Lock is OFF and you enter the information exactly as you did when you signed up. If you are unsure, please use the PASSWORD RETRIEVAL FORM as outlined in the Lost Password section above.


I cancelled my membership, and I still got charged for it. Why?

This matter requires personal assistance from one of our customer service representatives. Please CONTACT US as soon as possible, and we will take care of you.


What do I have access to with my paid membership?

You have access to a wide variety of adult material including videos, picture galleries, and more.


How do I cancel my membership?

You may cancel your membership at any time. Please click on the billing company below that matches your credit card statement.

CCBill


What is Windows Media ?

The movies on this site are Windows Media video (.wmv) files encoded with DRM (Digital Rights Management) technology. In order to play these files, you must use Windows Media Player version 9 or higher (it is recommended that you use the latest version). DRM media files will not play on older Windows Media players, and they will NOT play on RealPlayer, Quicktime, or other non-Windows Media players.


When I try to play a video I get a “Secure Storage Protection” error message, what do I do?

"Secure Storage Protection" Error Messages

  • Open your windows explorer.
  • Select Tools/Folder Options ... menu entry.
  • Select View tab
  • Scroll down and find option named "Show hidden files and folders"
  • Select the option
  • Scroll down and find option named "Hide protected operating system files (Recommended)"
  • Remove the check mark for the option
  • Select "Apply" button and close the dialog
  • Now open "C:\Documents and Settings\All Users\DRM" Delete all the files.
  • Start Media Player
  • Try to play the downloaded file.
  • License acquisition process should start. It should ask you for individualization of your player.
  • License should be installed on your computer after providing user name and password. If not write down the error message you see, and send it to us for more help.
  • Unselect the options you have checked on steps 1-8.

What are your Movie Formats ?

Many of our movies are available in three different formats: 256K, 512K and 1000K. 256K is a high-quality format suitable for BOTH dial-up and broadband (DSL and cable modem). 512K format is higher quality and best suited for broadband, T1, and other high-speed connections, and the 1000K is a super high-quality / resolution file best suited for download to your PC where you can watch them directly from your computer anytime. Download times vary depending on your Internet connections of course, but the picture is outstanding and worth the time!

You can either play movies directly from our server or you can download them to your hard drive and play them from there. If you are experiencing a lot of buffering delays, your connection probably isn't fast enough to accommodate the file size you are trying to view. In that case, it is better to download the file first and then view it. You can do this by right-clicking on the video file link and selecting "Save Target As..." from the popup menu that appears. Specify a location on your computer for the downloaded file (usually “My Documents” folder or right to your Desktop is best. Once the download is complete, you can view the movie by double clicking the file from the location where you saved it, OR opening Windows Media Player, and choosing to open the file through there.


Can I use WebTV or Linux?

Unfortunately, there is no support for WebTV or Linux systems at this time.


ATTN: AOL USERS.
I am an AOL User
and I can’t get the site to work properly, what should I do?

AOL users should sign onto the Internet with their AOL account as usual. AFTER you sign on, minimize your AOL window and open up Internet Explorer. (To make sure you have the latest version of Internet Explorer on your computer, go to www.microsoft.com/ie ) You can download and install the latest version for FREE from www.microsoft.com/ie . We use the latest in DRM technology on our website, and the built in AOL browser is not always robust enough to handle this. If you have trouble using Internet Explorer, or just don't like that browser, you can also use the latest Netscape browser with success. Also, be sure that you do not have any kind of pop-up-blocker on your computer, as this will prevent the picture windows from coming up. After opening Internet Explorer simply type in www.buzzwest.com into the address window and click “go” or hit the “enter” key. Following these instructions will make your experience on our site easy and enjoyable.


ATTN: MAC users!

Note to Macintosh Customers:

MAC does NOT support Microsoft’s Digital Rights Management (DRM) technology.
MAC is NOT currently supported by Microsoft's Digital Rights Management (DRM) technology. Microsoft recently announced that they will NOT be making a Windows Media Player for MAC that would support DRM. This has been an ongoing issue between Microsoft and Apple, and until they “play nice” with each other and come together on a “standard”, we must wait. In the interim, there is only one solution that is around $499.00 to get around this trouble……it’s called a Dell. <grin> KIDDING!!! The new Intel based Macintosh computers are now able to boot Windows XP. Please visit the Apple website for more information on this “Dual Boot” system. FYI, we still LOVE our MAC for editing, and we love the users of MAC and hope that Microsoft will be more cooperative in the future.


What is DRM?

The movies on this website are protected by Digital Rights Management (DRM) technology. DRM is a mechanism that prevents files from being traded or used in a manner that violates copyrights.

DRM media files cannot be viewed without a license. A license unlocks the content and allows it to be viewed for a certain period of time.


How does it DRM work?

As an active subscriber to this website, you may view the movies on your personal computer/laptop. A license will be delivered to your computer the first time you attempt to view a movie. The license you receive is associated with your computer only and allows you to watch the movies on that system. Periodically, you will be asked to enter your user name and password so that the license can be renewed.


Troubleshooting

If you get the error message " Windows Media Player does not support this file type", it probably means you are using an old player or a player that does not support DRM. You can fix this problem by upgrading your Windows Media player for free. Download and install the new version, and this should fix the problem.

If you get the message " A license has already been issued for this user name" it means that a license has already been delivered to another computer for the user name you entered. Your subscription is valid for one computer/laptop only — which means, for example, that you cannot view movies from two different systems, only YOUR computer and/or LAPTOP. This means, that if you share your information with a friend, and they download a key to their computer, you will not be able to use the license key on your own.

I sent an email for help and did not get a response. HELP!

We respond to EVERY email. If you have sent an email to the webmaster or Buzz, or for any support reason and have not gotten a response, please make sure that your email settings allow our emails to get through to you. WE RESPOND TO EVERY EMAIL FOR HELP. Nothing is more frustrating than trying to get help from OR TO someone, and having it bounce into a spam folder and never get read OR get kicked right back to us. If you have NOT received a response within 24 hours, please send us another email, then double check YOUR email settings to be sure that you have given us permission to respond back to you. We don’t like spam either, so we will never send you unsolicited mail. We NEVER share, trade, sell, or expose your email to other companies for any reason. Your email is only used to communicate with you for care in your membership account. If you would like to receive promotional email from us, you must sign up for our mailing list separately.


 

Other Support

If you have a problem that you cannot resolve from the information above, send an e-mail to support@buzzwest.com. Please make sure that you include ALL of the following:

  • Your username or Subscription number.
  • A description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.
  • Include all steps needed to reproduce the problem and a complete description of the problem with as much detail as possible.
  • Your email will be answered in 24 hours or less. Usually MUCH less.

 

Video Help


Most Frequently Asked Questions for Video

 

 

-

What browser software do I need?

-

What player software do I need?

-

I have upgraded Windows Media Player but still does not Play?

-

How do I enable JavaScript?

-

Why can't I access media?

-

Do I have a potential firewall problem?

-

What if I'm using AOL?

-

Why are there stops or gaps while streaming media?

-

Why is the video picture distorted or blurred?

 

 

 

 

What browser software do I need?

 

Please make sure you have a correct version of either Internet Explorer or Netscape Navigator installed on your computer. It is also extremely important that you configure your browser correctly. Use the links below to upgrade or configure your browser:

Internet Explorer 6.0 or higher

  • Upgrade your browser
  • Directions for configuring your browser.

Netscape Navigator 7 or higher

  • Upgrade your browser.
  • Directions for configuring your browser.

 


What player software do I need?

 

Please make sure you have a current version of Windows Media Player, installed on your computer. Use the link below to upgrade your player:

Windows Media 9.0 or higher

 


I have upgraded Windows Media Player but it still does not Play?

 

This will fix the problem with Windows Media 9 not playing older Windows Media movies. Although Windows Media 9 should play movies coded for Windows Media 8 some of the latest ones don’t do so. To fix this problem you need to install the following patch:

 


How do I enable JavaScript?

 

You must have a browser capable of JavaScript and have JavaScript enabled in your browser preferences to access Windows Media. Use the links below to upgrade or properly configure your browser:

 

Internet Explorer 5.0 or higher

  • Upgrade your browser
  • Directions for configuring your Internet Explorer browser.

Open the Tools menu on the IE (version 6 or later) toolbar and select "Internet Options." Choose the Security tab and click the "Custom Level" button. Configure the six categories as shown below:

  1. Active X controls and plug-ins
    Enable the following:
    • "Download signed ActiveX controls"
    • "Run ActiveX controls and plug-ins"
    • "Script ActiveX controls marked safe for scripting"
  2. Cookies
    Enable both options in this section.
  3. Downloads
    Click "Enable" under "File Download."
  4. Miscellaneous
    Set "Software channel permisssions" to "Medium safety."
  5. Scripting
    Enable all options under this category.
  6. User Authentication
    Skip this section.

When you are finished, click "OK" and select the General tab. Follow these steps:

  1. Click the "Settings" button located in the Temporary Internet Files category.
  2. Click the option marked "Every visit to the page."
  3. Click "OK."
  4. Click the "Delete Files" button located in the Temporary Internet Files category.
  5. Click "OK."
  6. Click the "Apply" button located at the bottom.
  7. Click "OK."

Click the refresh icon on the toolbar and try the broadcast again

Netscape Navigator 7.0 or higher

Directions for configuring your Netscape browser.

Open the Edit menu located on your Netscape toolbar.

  • Select "Preferences."
  • Highlight and click "Advanced."
  • Configure the Advanced category by checking the boxes next to the following options:
    • "Automatically load images"
    • "Enable Java"
    • "Enable JavaScript"
    • "Enable JavaScript for Mail and News"
    • "Enable style sheets"
  • Under the Cookies category select, "Accept all cookies."
  • Click "OK."
  • Click the "Reload" button/icon on the toolbar and try the broadcast again.

 


Why can't I access media?

 

You may need to upgrade or configure your browser to make it compatible with Windows Media. Follow the links below to make required updates:

Internet Explorer 6.0 or higher

Netscape Navigator 7.0 or higher

 

 


Do I have a potential firewall problem?

 

If you are having trouble playing audio or video content and your computer is on a network protected by a firewall, the firewall may not be configured correctly to allow the reception of audio and video streams. Contact your IS or Network Manager or Internet Service Provider (ISP) to determine whether a firewall is preventing you from playing content.

 


What if I'm using AOL?

 

You may encounter some technical difficulties using the standard AOL browser. Please use links below to upgrade or configure your browser:

Internet Explorer 6.0 or higher

  • Upgrade your browser
  • Directions for configuring your browser.

Netscape Navigator 7.0 or higher

  • Upgrade your browser.
  • Directions for configuring your browser.

 


Why are there stops or gaps while streaming media?

 

Poor sound/video quality, excessive buffering, and/or delays in connectivity are usually due to stressed or strained bandwidth on behalf of your ISP and the bandwidth that your ISP has available for Internet connectivity. Many Internet users are probably dialed-in to your ISP, causing congested lines and using up most or all of the bandwidth.

If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.

 


Why is the video picture distorted or blurred?

 

This is most likely due to network congestion. If too much of the video's data is lost because of a bad or congested network connection, the image will be skipped and it will appear fuzzy or smeared. If some of the data is lost due to a poor network connection, only parts of the image will be poor instead of the whole image being dropped. Try again when the connection is better.

To receive the best possible video image, please follow these guidelines:

  • Close unnecessary applications on your computer while you are watching the broadcast.
  • Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
  • Update the system's video driver regularly.

 

 

 

 

 

 

 

 

  >

 
Video Channels | Be a Model | Webmasters | Member Support
Terms of Service | Privacy Policy | 2257 Information | Site Map

Copyright 2017© BuzzWest.com